royalwin Privacy Policy

This page describes what we collect when you use royalwin and how we keep that data protected. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and settle gaming activity. We do not sell your data to third parties. We do not use your information for marketing without your consent. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.

Our privacy commitments are straightforward: we collect the minimum data needed to serve you, we encrypt it in transit and at rest, we limit access to authorised staff, and we delete it when no longer required by law or our operational needs. If you have questions about how we handle your information, contact us via the channels listed at the end of this policy.

What We Collect on royalwin

Account Registration Data

When you open an account on royalwin, we collect your email address, a password you create, and your full name. We also collect your date of birth to verify you meet our age requirements. This information is mandatory — we cannot process your account without it.

Identity Verification (KYC) Data

Before your first withdrawal, we require identity verification. We collect a copy of your government-issued ID (passport, national ID card, or driver's license), your residential address, and sometimes selfie holding your ID. We use this data to confirm your identity and prevent fraud. We store these documents securely and delete them after a retention period set by our compliance obligations.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, ShopePay, local payment, online payment, or direct bank transfer (e-wallet, mobile banking, local payment, online payment), we collect transaction records showing the amount, date, and payment method. We do not store your full card numbers or wallet credentials — payment processors handle that directly. We retain transaction records for accounting and dispute resolution.

Gaming Activity Data

We log every bet you place, every game you join, and every outcome. This includes timestamps, stake amounts, game type (live blackjack, roulette, sportsbook, slots, esports), and settlement results. We use this data to calculate your account balance, detect fraud, and comply with regulatory reporting requirements.

Device and Access Data

We collect your IP address, device type, browser type, and approximate location (country or region level). We use this to detect suspicious login attempts, prevent account takeover, and understand which regions access our platform. We do not track your precise location.

Cookies

We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use tracking cookies for advertising.

Logs

Our servers log all API requests, login attempts, and platform errors. These logs are retained for security and troubleshooting purposes.

Support Tickets

When you contact our support team, we store your messages and any attachments you provide to resolve your issue and maintain a record.

Our royalwin Data Protection Policy

How We Use Your Data

We use your data for these purposes only: operating the platform, processing deposits and withdrawals, verifying your identity, settling gaming outcomes, detecting fraud, complying with legal obligations, and responding to your support requests. We do not use your data for marketing, profiling, or selling to third parties. If we need to use your data for a new purpose, we will ask your permission first.

Third-Party Processors

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) to process deposits and withdrawals. We also share data with identity verification services to confirm your KYC documents. These processors are bound by confidentiality agreements and may only use your data for the specific purpose we authorise. We do not share your data with marketing companies, data brokers, or advertisers.

Data Retention

We retain your account data (email, name, date of birth) for as long as your account is active and for a period after closure as required by law. We retain transaction records for at least five years for accounting and regulatory purposes. We retain KYC documents for the duration required by anti-money-laundering regulations. We delete cookies and session data when you log out or after a period of inactivity.

Security Measures

We encrypt all data in transit using TLS (Transport Layer Security). We encrypt sensitive data at rest using AES-256 encryption. We restrict access to your data to authorised staff only. We conduct regular security audits and penetration testing. We do not guarantee absolute security — no system is immune to attack — but we apply industry-standard practices to protect your information.

Your Rights on royalwin

You have the right to access your personal data. Log into your royalwin account and view your profile, transaction history, and KYC status. You have the right to request correction of inaccurate data — contact our support team with details. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain uses of your data. To exercise these rights, contact us using the channels below.

Contact Us About Your Data

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team via live chat, in-app messaging, or email. We will respond to data access requests within a reasonable timeframe. If you believe we have mishandled your data, you may also lodge a complaint with your local data protection authority.

This privacy policy applies to all users of royalwin, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere within our service area. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of royalwin after such changes constitutes your acceptance of the updated policy.